Legal notice
Effective Date: August 11, 2026
This Legal Notice applies to the website Luxequire, accessible at luxequire.com.
1. Business Identification
Luxequire is an online retail brand operated by Sweet Home Center, a Quebec-registered sole proprietorship.
Commercial Name: Luxequire
Legal Business Name: Sweet Home Center
Business Structure: Sole Proprietorship
Owner: Emmanuel Junior Roney
Quebec Enterprise Number (NEQ): 2275105064
Business Address:
185 Rue Payette
Repentigny, Quebec J5Z 2R4
Canada
Email: contact@luxequire.com
Phone: 438-930-1213
Luxequire is the commercial name of Sweet Home Center, a sole proprietorship registered in Quebec, Canada, owned and operated by Emmanuel Junior Roney.
Sweet Home Center is the merchant responsible for the operation of Luxequire, the products offered for sale, customer transactions, order fulfillment and customer service.
2. Tax Registration
Sweet Home Center is registered for the applicable Canadian and Quebec sales taxes.
GST/HST Registration Number: 72514 8969 RT0001
QST Registration Number: 4010406434 TQ0001
Unless otherwise indicated, product prices displayed on Luxequire are shown before applicable taxes.
Applicable GST/HST, QST and other applicable provincial or territorial sales taxes are calculated during checkout according to the order and delivery destination.
All prices and transactions on Luxequire are expressed in Canadian dollars (CAD) unless otherwise expressly stated.
3. Website and E-Commerce Platform
The Luxequire online store operates using the Shopify e-commerce platform.
Platform Provider:
Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Shopify provides the technological infrastructure used to operate the online store.
The use of Shopify as an e-commerce platform does not transfer responsibility for Luxequire's commercial activities to Shopify. Sweet Home Center remains the merchant responsible for Luxequire, its sales, products, customer service and fulfillment of customer orders.
4. Payment Processing
Payments made through Luxequire may be processed through Shopify Payments and PayPal, depending on the payment method selected by the customer and the payment options available at checkout.
Transactions may appear under the name Luxequire on the customer's payment or credit card statement.
Payment information is processed through the applicable secure payment service provider. Luxequire does not require customers to transmit complete credit card information directly by email or telephone.
5. Customers and Geographic Market
Luxequire serves both individual consumers (B2C) and business customers (B2B).
Luxequire currently sells and ships products within Canada only, subject to the shipping restrictions described in the Shipping Policy.
International orders are not currently accepted.
6. Intellectual Property
Luxequire Content
Original elements of this website, including but not limited to the Luxequire name and branding, customized logos, original graphic elements, original marketing copy and original website content, are owned by or used by Sweet Home Center and are protected by applicable Canadian and international intellectual property laws.
No Luxequire-owned content may be copied, reproduced, modified, distributed or commercially exploited without prior authorization, except where permitted by applicable law.
Manufacturer and Partner Content
Certain product photographs, manufacturer logos, trademarks, technical descriptions, specifications, promotional materials and videos displayed on Luxequire are owned by their respective manufacturers, brands or other rights holders.
Such materials are used by Luxequire in connection with the legitimate sale and promotion of the products offered through the store and, where applicable, through relationships with authorized suppliers or distributors.
All trademarks, brand names and third-party intellectual property remain the property of their respective owners.
Their appearance on Luxequire does not transfer any ownership rights to Sweet Home Center.
Unauthorized reproduction, modification or distribution of such materials may be prohibited by their respective rights holders.
7. Privacy
Luxequire maintains a separate Privacy Policy describing how personal information is collected, used, disclosed and protected.
The Privacy Policy forms a separate part of the policies governing the use of the Luxequire website and is not reproduced in this Legal Notice.
8. Consumer Protection
Nothing in this Legal Notice, the Shipping Policy or any other Luxequire policy is intended to exclude, restrict or waive any mandatory right or legal warranty available to consumers under applicable law.
For consumers in Quebec, this includes rights and protections provided by the Consumer Protection Act (Quebec) and other applicable legislation.
Where any provision of Luxequire's policies conflicts with a mandatory provision of applicable consumer protection legislation, the mandatory legal provision will prevail.
9. Applicable Law
This Legal Notice, use of the Luxequire website and transactions carried out through Luxequire are governed by the laws of the Province of Quebec and the applicable federal laws of Canada, subject to any mandatory consumer protection rules that may apply.
10. Jurisdiction and Dispute Resolution
Subject to applicable mandatory law, any claim or dispute relating to the use of the Luxequire website or an order placed with Luxequire shall be submitted to the competent courts of the judicial district of Joliette, Province of Quebec, Canada.
However, this choice-of-forum provision applies only to the extent permitted by mandatory consumer protection laws, including the Quebec Consumer Protection Act.
Nothing in this provision is intended to prevent a consumer from bringing a claim before another court or judicial district where applicable law gives the consumer the right to do so.
11. Contact Information
Questions concerning Luxequire, an order or this Legal Notice may be directed to:
Luxequire
Operated by Sweet Home Center
185 Rue Payette
Repentigny, Quebec J5Z 2R4
Canada
Email: contact@luxequire.com
Phone: 438-930-1213
Website: luxequire.com
SHIPPING POLICY
Effective Date: August 11, 2026
This Shipping Policy explains the shipping practices applicable to orders placed through Luxequire, operated by Sweet Home Center.
This Shipping Policy does not replace or incorporate Luxequire's separate Return Policy.
1. Shipping Destinations
Luxequire currently ships within Canada only.
We ship to Canadian provinces and territories except Nunavut.
We currently do not accept international orders.
Orders inadvertently submitted for delivery to Nunavut or to an international destination outside Canada may not be processed. Where such an order cannot lawfully or operationally be fulfilled, the customer will be contacted and any amounts paid will be refunded in accordance with applicable law.
2. Shipping Charges
Our standard shipping rate is:
$9.99 CAD per eligible order
Standard shipping is FREE on eligible orders of $97 CAD or more.
These thresholds are based on the order value before applicable taxes unless otherwise indicated during checkout.
Certain oversized, unusually heavy, regulated or specialized products may require additional shipping or handling services as described below.
3. Order Processing
Orders are processed and shipped on business days, Monday through Friday, excluding statutory holidays.
For most in-stock products, orders placed before 2:00 p.m. Eastern Time (ET) are generally processed and shipped the same business day.
Orders placed after the daily cut-off time, on weekends or on statutory holidays will generally be processed on the next business day.
Same-day processing is an operational target and is not guaranteed.
4. Estimated Delivery Time
Our standard estimated delivery timeframe is:
3–7 business days
Delivery estimates are provided for informational purposes and are not guaranteed delivery dates unless Luxequire expressly provides a guaranteed delivery date in writing.
Delivery times may vary depending on the destination, product availability, carrier operations, weather conditions, seasonal volume, postal disruptions and other circumstances beyond Luxequire's reasonable control.
Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.
5. Canadian Warehouses
Products sold by Luxequire are shipped from warehouses located in Canada.
To help provide efficient delivery, products from the same order may occasionally be shipped separately from different Canadian warehouses.
6. Split Shipments
Items within the same order may be shipped in separate packages, particularly when products are stocked at different fulfillment locations.
When this occurs, customers may receive more than one shipment and a separate tracking number for each package.
There is no additional standard shipping charge solely because Luxequire divides an eligible order into multiple shipments.
7. Shipping Carriers
Depending on the destination, package characteristics and operational requirements, orders may be delivered by carriers including:
-
Purolator
-
FedEx
-
UPS
-
Canada Post
-
Canpar
-
Dicom or another appropriate regional carrier
The carrier used for a particular order may be selected automatically based on the destination, product and shipping requirements.
Luxequire does not guarantee that a specific carrier will be used unless expressly agreed otherwise.
8. Tracking Information
A tracking number is provided for every shipped order.
Once an order has been shipped and tracking information becomes available, the customer will receive the applicable tracking details.
Orders shipped in multiple packages may have multiple tracking numbers.
Please allow some time after receiving the tracking number for the carrier's tracking system to display updated shipment information.
9. P.O. Box Deliveries
Luxequire accepts orders for delivery to P.O. Boxes within our eligible Canadian shipping area.
P.O. Box shipments are generally handled by Canada Post, as private carriers may require a physical street address.
When our system identifies a P.O. Box address, Canada Post may therefore be selected as the applicable carrier.
Delivery to a P.O. Box may require additional transit time compared with delivery to a physical street address.
10. Oversized, Heavy and Restricted Products
Certain oversized, unusually heavy or regulated products, including some products containing batteries or otherwise subject to transportation restrictions, may have special shipping requirements or regional restrictions.
Additional transportation charges may also apply in exceptional circumstances, including certain oversized products or destinations requiring specialized delivery services.
If additional shipping charges are required and were not already accepted by the customer at checkout, Luxequire will contact the customer before processing the affected order and obtain approval of the additional charges.
The customer may accept the additional shipping charge or decline it. Any cancellation or refund will be handled in accordance with applicable law.
Luxequire will not add undisclosed shipping charges to an existing order without the customer's authorization.
11. Business and Volume Orders
Luxequire accepts orders from both individual consumers and businesses.
Corporate, commercial or volume orders may require specialized shipping arrangements.
Commercial deliveries are generally performed during normal business hours.
Heavy or oversized commercial shipments may require specialized services such as:
-
liftgate service;
-
inside delivery;
-
restricted-access delivery;
-
special handling; or
-
other freight services.
If additional charges are required for these services, the applicable costs will be communicated to the business customer for approval before the order is processed and shipped.
The order will not be processed using the additional paid service until the customer has formally accepted the applicable charges.
Separate conditions may apply to B2B returns or restocking. Please refer to the applicable Return Policy or contact Luxequire before placing a commercial or volume order where special arrangements are required.
12. Shipping Address Accuracy
The customer is responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, please contact Luxequire immediately at:
Because orders are processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If a shipment has already been dispatched and is returned or requires redirection because the customer provided an incorrect or incomplete address, carrier return charges and reasonable reshipping costs may be charged to the customer where permitted by applicable law.
13. Order Changes and Cancellations
Luxequire processes orders quickly to provide timely delivery.
For this reason, we cannot guarantee that an order can be modified or cancelled after it has been submitted.
Customers requesting a change or cancellation should contact:
as soon as possible.
We will make reasonable efforts to accommodate the request if processing has not yet begun.
Nothing in this section restricts any cancellation right granted to consumers under mandatory applicable law.
14. Delayed Shipments
If your shipment appears significantly delayed or the tracking information has not updated for an unusual period of time, please contact:
and include your order number.
Luxequire will review the available tracking information and, where appropriate, contact the applicable carrier or initiate a shipment investigation.
Weather events, carrier congestion, postal disruptions, natural events and other circumstances beyond our reasonable control may affect estimated transit times.
These circumstances do not limit any mandatory consumer rights provided by applicable law.
15. Damaged Packages
If an order arrives damaged, please contact Luxequire as soon as possible at:
Please include:
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your order number;
-
a description of the damage;
-
photographs of the shipping package; and
-
photographs of the damaged product.
Whenever reasonably possible, customers are requested to provide photographs within 48 hours of delivery so that Luxequire can promptly investigate the issue with the carrier.
This 48-hour request is intended to facilitate the investigation of shipping damage and does not limit any mandatory legal warranty or consumer right available under applicable law.
16. Lost or Missing Packages
If tracking information stops updating, a shipment appears lost, or you otherwise do not receive your order, contact:
and provide your order number.
Luxequire will investigate the shipment and, where appropriate, open an inquiry with the applicable carrier.
Where the contract provides for delivery, Luxequire remains responsible for taking the measures required under applicable consumer protection law to ensure that the customer receives the order.
17. Tracking Shows “Delivered” but Package Is Missing
If the carrier's tracking system indicates that your package has been delivered but you cannot locate it, please:
-
check the delivery area around your property;
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check with other members of your household or business, where applicable;
-
check any safe-drop location indicated by the carrier; and
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contact Luxequire at contact@luxequire.com if the package remains missing.
Please include your order number and tracking number.
Luxequire will review the shipment information and, where appropriate, open an investigation with the carrier.
18. Delivery Delays and Quebec Consumer Cancellation Rights
For consumers protected by the Quebec Consumer Protection Act, mandatory statutory rights relating to distance contracts and delivery remain fully applicable.
Where a delivery date or delivery timeframe has been agreed to in writing and the consumer has not received the goods within 30 days after the agreed delivery date, the consumer may, where the requirements of applicable law are satisfied, have the right to cancel the purchase.
Where no delivery date or timeframe was specified, applicable Quebec consumer protection legislation may provide a cancellation right where the goods have not been received within 30 days after the contract was entered into, subject to the applicable statutory conditions and exceptions.
Customers experiencing a significant delivery delay are encouraged to contact Luxequire first at:
so that we can investigate the shipment and provide an update.
Contacting Luxequire regarding the shipment does not waive or restrict any cancellation, reimbursement, chargeback or other mandatory right available to the consumer under applicable law.
19. Refunds Related to Statutory Cancellation Rights
Where a consumer validly exercises a statutory right to cancel a distance contract under applicable Quebec consumer protection legislation, Luxequire will provide any reimbursement required by law within the applicable statutory timeframe.
This provision operates independently from Luxequire's voluntary Return Policy and does not restrict any mandatory consumer remedy.
20. Returns
Returns, exchanges, return eligibility and related procedures are governed by Luxequire's separate Return Policy.
This Shipping Policy intentionally does not reproduce those terms.
21. Contact Us
For questions concerning shipping, tracking or delivery, please contact:
Luxequire
Operated by Sweet Home Center
185 Rue Payette
Repentigny, Quebec J5Z 2R4
Canada
Email: contact@luxequire.com
Phone: 438-930-1213
Website: luxequire.com
Effective Date: August 11, 2026