Shipping policy
Effective Date: August 11, 2026
At Luxequire, operated by Sweet Home Center, we are committed to providing fast, reliable, and transparent shipping across Canada. Please review the information below regarding order processing, delivery times, shipping charges, tracking, and delivery restrictions.
1. Order Processing
Orders are processed and shipped on business days, Monday through Friday, excluding statutory holidays.
For most in-stock products, orders placed before 2:00 p.m. Eastern Time (ET) are generally processed and shipped the same business day.
Orders placed after the daily cut-off time, on weekends, or on statutory holidays will generally be processed on the next business day.
Same-day processing is not guaranteed and may vary depending on product availability and order volume.
2. Shipping Destinations
Luxequire currently ships within Canada only.
We deliver throughout Canada, with the exception of Nunavut.
We currently do not accept:
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International orders outside Canada
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Orders for delivery to Nunavut
Any order inadvertently placed for an unsupported destination will be cancelled and fully refunded.
P.O. Boxes
We accept deliveries to P.O. Boxes within our eligible Canadian shipping area.
P.O. Box orders are shipped through Canada Post, as most private carriers require a physical street address.
Please note that delivery to a P.O. Box may require additional transit time.
3. Shipping Rates
Our standard shipping rate is:
$9.99 CAD per eligible order
We offer:
FREE standard shipping on eligible orders of $97 CAD or more.
Certain oversized, unusually heavy, regulated, or specialized products may require additional shipping or handling charges.
If additional charges are required and were not already disclosed and accepted at checkout, Luxequire will contact you for approval before processing the affected order.
4. Shipping Carriers & Tracking
Depending on your location, package size, and delivery requirements, Luxequire uses established carriers, including:
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Purolator
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FedEx
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UPS
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Canpar
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Canada Post
The most appropriate carrier is selected based on the destination and characteristics of the shipment.
Tracking Your Order
A tracking number will be provided by email once your order has shipped.
Please allow some time after receiving your tracking number for the carrier's system to display updated tracking information.
5. Multiple Shipments
To provide the fastest possible delivery, items within the same order may occasionally be shipped separately from different Canadian fulfillment locations.
If your order is divided into multiple shipments, you will receive a separate tracking number for each package.
You will not be charged additional standard shipping fees simply because Luxequire ships your order in multiple packages.
6. Estimated Delivery Time
Orders are generally delivered within 3–8 business days from the date the order is placed.
This estimated delivery timeframe includes:
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Order processing: 0–1 business day
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Carrier transit time: approximately 3–7 business days after shipment
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, weather conditions, peak shipping periods, statutory holidays, remote destinations, or other circumstances beyond our control.
Tracking information will be provided once your order has been shipped, allowing you to follow the progress of your delivery.
7. Oversized, Heavy or Special-Handling Items
Certain oversized, unusually heavy, regulated, or special-handling products may require additional transportation services, such as freight delivery or liftgate service.
In these circumstances, additional shipping or handling charges may apply depending on the product and delivery location.
If additional charges are required and were not already accepted at checkout, Luxequire will contact you before processing the affected order.
You will have the option to:
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Approve the additional shipping or handling charge; or
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Cancel the affected order without additional charges.
Luxequire will not add undisclosed shipping charges to an existing order without your approval.
If we are unable to ship a particular product to your location because of carrier, product, or transportation restrictions, we will contact you and provide a full refund for the affected item or order, as applicable.
8. Business and Volume Orders
Luxequire accepts orders from both individual consumers and businesses.
Business, corporate, and volume orders may require special delivery arrangements.
Commercial deliveries are generally made during normal business hours. Heavy or oversized commercial shipments may require specialized services such as liftgate delivery, inside delivery, restricted-access delivery, or other special handling.
If additional charges are required for these services, they will be communicated to you for approval before the order is processed and shipped.
The affected order will not be processed using the additional paid service until the applicable charges have been accepted.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us immediately at:
Because orders are processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If the package has already been shipped and is returned or requires reshipping because an incorrect or incomplete address was provided, any carrier return charges and reasonable reshipping costs may be the responsibility of the customer, where permitted by applicable law.
10. Order Changes and Cancellations
Because we process orders quickly, we cannot guarantee that an order can be modified or cancelled after it has been placed.
If you need to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request if order processing has not yet begun.
This does not affect any cancellation rights available to consumers under applicable law.
11. Delayed or Lost Packages
If your shipment appears significantly delayed, tracking information has stopped updating, or you believe your package may be lost, please contact us at:
Please include your order number and tracking number, if available.
Luxequire will review the shipment information and, where appropriate, open an investigation with the applicable carrier.
Package Marked as Delivered but Not Received
If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, please contact us at contact@luxequire.com.
Please include your order number and tracking number so that we can investigate the delivery with the applicable carrier.
12. Damaged Shipments
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
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Your order number
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A description of the damage
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Photos of the shipping package
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Photos of the damaged product
Whenever possible, we ask that shipping damage be reported with supporting photos within 48 hours of delivery. This helps us investigate the issue promptly with the carrier.
The 48-hour request is intended to facilitate the shipping claim process and does not limit any mandatory consumer rights or legal warranties available under applicable law.
13. Quebec Consumer Delivery Rights
For consumers protected by the Quebec Consumer Protection Act, all mandatory rights relating to online purchases and delivery remain fully applicable.
Where an agreed delivery date or timeframe was provided and the goods are not received within 30 days after the agreed delivery date, a consumer may, where the applicable legal requirements are met, have the right to cancel the purchase.
Where no delivery date or timeframe was specified, applicable Quebec consumer protection legislation may provide a cancellation right if the goods are not received within 30 days after the contract was entered into, subject to the conditions provided by law.
If your shipment is significantly delayed, we encourage you to contact us at contact@luxequire.com so that we can investigate the status of your order.
Contacting Luxequire does not waive or restrict any mandatory cancellation, refund, chargeback, legal warranty, or other consumer right available under applicable law.
14. Returns
Returns, exchanges, return eligibility, and related procedures are governed separately by our Return Policy.
Please refer to our Return Policy for complete information regarding returns and refunds.
15. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us:
Luxequire
Operated by Sweet Home Center
185 Rue Payette
Repentigny, Quebec J5Z 2R4
Canada
Email: contact@luxequire.com
Phone: 438-930-1213
Website: luxequire.com
Luxequire is an online retail brand operated by Sweet Home Center, a Quebec-registered sole proprietorship.
Effective Date: August 11, 2026